Refund Policy

We are so confident that you will love our products that we are pleased to offer a 30-day, 100% money-back guarantee.

If the products and results are not what you were expecting, we are happy to speak with you regarding your concerns as your feedback is valuable to us. Following this conversation, our customer service team will request some additional information from you in order to determine if you are eligible for a full refund. Criteria for eligibility may include, but is not limited to: proof of proper usage for at least 3 weeks, proof that the product is not satisfactory, etc. We will provide return shipping information to you and upon receipt of products and a case by case assessment, your order will then be refunded. 

To process a return request, please reach out to us via our chat on the website (located in the bottom right corner of the screen) or through our customer service email at

Why are we offering this guarantee?
❝ This is our way of ensuring that all of our clients are satisfied with their NANNETTE de GASPÉ products as we are that confident in our brand and the results that our products can provide. Once a client sees and feels the difference that just one of our products can make on her/his skin, clients always come back to purchase other items in the range.❞

- Adele Rubiano, President