Frequently Asked Questions
Shipping & Tracking
Where do you ship?
At NANNETTE de GASPÉ, we proudly offer worldwide shipping to bring our premium products to your doorstep.
Our international shipping service ensures that you can enjoy our luxurious skincare — no matter where you are.
When will my order ship?
We understand that you're excited to receive your luxury skincare products. Here's what you can expect regarding the shipping of your order:
- Processing Time: Once your order is placed, our team works diligently to prepare your products for shipment. This typically takes 1-2 business days.
- Shipping Time: The shipping time depends on your location and the shipping method selected during checkout. You'll receive an email with tracking information as soon as your order is shipped, allowing you to monitor its progress.
- Estimated Delivery: Delivery times may vary, but our goal is to get your skincare products to you as quickly as possible. You can check estimated delivery times for your location during the checkout process.
*Domestic orders typically take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.
If you have any specific concerns about the shipping of your order or need further assistance, please don't hesitate to contact our dedicated customer support team at customerservice@nannettedegaspe..
We're here to make your shopping experience as smooth as possible.
What are the shipping costs?
We offer free North American-wide shipping with purchases of $149 or more (based on your local currency). — Delivery delays are estimated and do not include order processing time (1-3 business days).
We offer standard delivery (5-10 business days) at a fixed rate of $10.00 (based on your local currency) for North American orders. Delivery delays are estimated and do not include order processing time (1-3 business days).
We offer international shipping (5-10 business days) at a fixed rate of $50 (based on your local currency) for delivery outside of North America. Delivery delays are estimated and do not include order processing time (1-3 business days). Once your product is received in the destination country, customs and duty charges may apply to your order and will be collected at the time of delivery by the carrier.
Shipping costs are automatically calculated at checkout. Orders are only shipped during business days, from Monday to Friday, excluding holidays.
All orders placed before 12:00 P.M. ET will be processed the same business day. All orders placed after this time will be processed the following business day.
Duties & Taxes
For international orders, we kindly ask customers to be aware that any duties and taxes incurred are their responsibility.
Please contact customerservice@nannettedegaspe.com should you have any questions.
What about duties and taxes?
Duties & Taxes
For international orders, we kindly ask customers to be aware that any duties and taxes incurred are their responsibility.
My shipping address is incorrect, can I change it?
In the event that an order is returned to us due to insufficient or incorrect address details provided by the client, the client will be liable for any additional shipping fees required to resend the package. This policy aims to address instances where orders are returned due to incomplete information, incurring extra shipping costs for reshipment.
Returns & Exchanges
What is your return policy?
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
Return Policy:
We accept returns for products purchased from nannettedegaspe.com only. All returns are inspected upon receipt of product. Products purchased from nannettedegaspe.com must be returned in new or gently used condition and within 30 days from date of delivery, and in their original packaging whenever possible.
Additionally, any free promotional item(s) must also be returned with the product(s) purchased.
Nannettedegaspe.com monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements.
Please note that any shipping fees incurred on the original purchase are not refundable.
Return Request Procedure:
Should you wish to return an item, please reach out to us at customerservice@nannettedegaspe.com within 30 business days from your date of delivery, and include the following details:
- Your full name
- Purchase date
- Order number
- Product(s) you wish to return
- Reason for return
Upon receipt of your return request, we will respond via email within five (5) business days. Once authorized, we will provide return address details.
To ensure your return reaches us securely and in good condition, we recommend dispatching your items using a trackable courier service and repacking them in the original packaging whenever possible. We can only process returns for products received in an undamaged condition. Please note, if your return does not arrive, we will not be unable to process your refund or exchange.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment and in the currency of purchase.
How long does it take to process a return?
We understand that you may want a prompt resolution to your return. Typically, it takes us 7-10 business days to process a return once it has been received. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
I’m having trouble initiating a return.
We apologize for any inconvenience you may be experiencing. If you're having trouble initiating a return, please contact our dedicated customer support team: customerservice@nannettedegaspe.com
I no longer have the original packaging, can I still return?
While we prefer that items are returned in their original packaging, we understand that circumstances may vary. Please contact our customer support team to discuss your specific situation.
They will be happy to assist you and provide guidance on how to proceed with your return.
How do I return a purchase from a NANNETTE de GASPÉ retail partner?
If you purchased one of our products from a NANNETTE de GASPÉ retail partner, kindly initiate your return or exchange directly through the retailer from which you made the purchase.
They will be able to assist you with their specific return and exchange procedures.
Product
Are your products made of natural ingredients?
Yes! Our products are made with upwards of 95% natural ingredients.
I have sensitive skin, can I use your products?
Our BMV™ technology allows for ingredients to penetrate more deeply into the skin, thus minimizing ingredient residue left to sit on the skin’s surface. This, in turn, limits the skin’s sensitivity to the product as there is nothing left on the surface to cause irritation. |
That said, everyone’s skin is different, so we always recommend doing a patch test to ensure that you have no sensitivity to any cosmetic products.
Are your products cruelty-free? Do you test on animals?
NANNETTE de GASPÉ products are cruelty-free, and we do not test on animals.
The Brand
What is NANNETTE de GASPÉ?
NANNETTE de GASPÉ is a natural, high-performing, and youth-restoring lifestyle beauty
brand that offers unparalleled skincare formulations and incredible results backed by true
innovation and science.
Our highly novel and category-bending brand was originally founded as a biotech company
specializing in the transdermal delivery of active ingredients for pharmaceutical applications
due to its proprietary ingredient delivery system known as BMV™ .
This revolutionary technology is heralded with improving a formulation’s efficacy 6- to 8-fold while
also acting as a reparative and restorative treatment in and of itself and is capable of transporting
actives as far as the blood-stream.
NANNETTE de GASPÉ believes in bringing truly effective products to market through its brand
which clients can rely and count on for being authentic, transparent, and honest - especially given
that today, clients and retailers alike, are the savviest they have been in the history of beauty.
Who is NANNETTE de GASPÉ?
Nannette de Gaspé Beaubien is a seasoned marketing and finance executive with a passion for the biotech and beauty industries.
She has spent her career in corporate finance and private equity.
Since 2003, Nannette has been Vice-Chair at T Investment Corporation, a private holding company with a strong focus on scouting, funding, and nurturing industry disruptive and innovative companies and technologies.
In 2015, Nannette became Executive Chair of Biomod Concepts, spearheading the commercialization of their
proprietary beauty and pharmaceutical technologies.
In 2016, Nannette launched our global luxury beauty brand, NANNETTE de GASPÉ,
and is the company’s Brand Founder and CEO.
Through a constantly evolving and innovative approach, Nannette and the team have created a
collection of skincare that incorporates its groundbreaking proprietary biotechnology that works deeply and continuously to repair and rejuvenate the skin, using only the most natural and
effective ingredients from around the world.
What is the technology behind NANNETTE de GASPÉ products?
It's all about our BIOMIMETIC MICRO-VECTOR —
NANNETTE de GASPÉ incorporates its revolutionary and highly-patented Biomimetic Micro-Vector
(BMV™) ingredient delivery system throughout its skincare treatment assortment.
With its bioidentical lipid components, this proprietary technology allows for the micro-penetration of active ingredients to the multiple layers of the epidermis enabling a significantly higher concentration of active ingredients to be transported more deeply into the skin, thus achieving more pronounced results in a condensed amount of time.
The BMV™ merges seamlessly with the skin’s structure creating an epidermal reservoir allowing
for a more gradual and continuous release of active ingredients. This smart technology is able to
recognize the skin’s needs and will provide the nourishment that is required in order to achieve
optimal results.
Unlike traditional technologies that provide short-term nourishment to the skin due to predominantly
water-based deliveries, NANNETTE de GASPÉ’s waterless BMV™ technology allows for the preservation and delivery of active ingredients for 6 to 8 hours following the initial application on the skin.