Frequently Asked Questions
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Shipping & Tracking
Where do you ship?
At NANNETTE de GASPÉ, we proudly offer worldwide shipping to bring our premium products to your doorstep.
Our international shipping service ensures that you can enjoy our luxurious skincare — no matter where you are.
When will my order ship?
We understand that you're excited to receive your luxury skincare products. Here's what you can expect regarding the shipping of your order:
- Processing Time: Once your order is placed, our team works diligently to prepare your products for shipment. This typically takes 1-2 business days.
- Shipping Time: The shipping time depends on your location and the shipping method selected during checkout. You'll receive an email with tracking information as soon as your order is shipped, allowing you to monitor its progress.
- Estimated Delivery: Delivery times may vary, but our goal is to get your skincare products to you as quickly as possible. You can check estimated delivery times for your location during the checkout process.
*Domestic orders typically take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.
If you have any specific concerns about the shipping of your order or need further assistance, please don't hesitate to contact our dedicated customer support team at customerservice@nannettedegaspe..
We're here to make your shopping experience as smooth as possible.
What are the shipping costs?
- We offer free North American-wide shipping with purchases of $149 or more (based on your local currency). — Delivery delays are estimated and do not include order processing time (1-3 business days).
- We offer standard delivery (5-10 business days) at a fixed rate of $10.00 (based on your local currency) for North American orders. Delivery delays are estimated and do not include order processing time (1-3 business days).
- We offer international shipping (5-10 business days) at a fixed rate of $50 (based on your local currency) for North American orders. Delivery delays are estimated and do not include order processing time (1-3 business days).
Shipping costs are automatically calculated at checkout. Orders are only shipped during business days, from Monday to Friday, excluding holidays.
All orders placed before 12:00 P.M. ET will be processed the same business day. All orders placed after this time will be processed the following business day.
Please contact email@example.com should you have any questions.
My shipping address is incorrect, can I change it?
In the event that an order is returned to us due to insufficient or incorrect address details provided by the client, the client will be liable for any additional shipping fees required to resend the package. This policy aims to address instances where orders are returned due to incomplete information, incurring extra shipping costs for reshipment.
Returns & Exchanges
What is your return policy?
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from nannettedegaspe.com only. All returns are inspected upon receipt of product. Products purchased from nannettedegaspe.com must be returned in new or gently used condition and within 30 days from date of delivery, and in their original packaging whenever possible.
Additionally, any free promotional item(s) must also be returned with the product(s) purchased.
Nannettedegaspe.com monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements.
Please note that any shipping fees incurred on the original purchase are not refundable.
Return Request Procedure:
Should you wish to return an item, please reach out to us at firstname.lastname@example.org within 30 business days from your date of delivery, and include the following details:
- Your full name
- Purchase date
- Order number
- Product(s) you wish to return
- Reason for return
Upon receipt of your return request, we will respond via email within five (5) business days. Once authorized, we will provide return address details.
To ensure your return reaches us securely and in good condition, we recommend dispatching your items using a trackable courier service and repacking them in the original packaging whenever possible. We can only process returns for products received in an undamaged condition. Please note, if your return does not arrive, we will not be unable to process your refund or exchange.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment and in the currency of purchase.
How long does it take to process a return?
We understand that you may want a prompt resolution to your return. Typically, it takes us 7-10 business days to process a return once it has been received. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
I’m having trouble initiating a return.
We apologize for any inconvenience you may be experiencing. If you're having trouble initiating a return, please contact our dedicated customer support team: email@example.com
I no longer have the original packaging, can I still return?
While we prefer that items are returned in their original packaging, we understand that circumstances may vary. Please contact our customer support team to discuss your specific situation.
They will be happy to assist you and provide guidance on how to proceed with your return.
How do I return a purchase from a NANNETTE de GASPÉ retail partner?
If you purchased one of our products from a NANNETTE de GASPÉ retail partner, kindly initiate your return or exchange directly through the retailer from which you made the purchase.
They will be able to assist you with their specific return and exchange procedures.