Frequently Asked Questions
Shipping & Tracking
Where do you ship?
NANNETTE de GASPÉ proudly offers North America wide shipping to bring our premium products to your doorstep.
For customers outside of this region, please visit our website to find a local stockist in your area who carries our products or feel free to contact us at customerservice@nannettedegaspe.com to explore the possibility of direct shipping options.
When will my order ship?
We understand that you're excited to receive your new skincare products. Here's what you can expect regarding the shipping of your order:
Processing Time: Once your order is placed, our team works diligently to prepare your products for shipment. This typically takes 1-2 business days.
Shipping Time: The shipping time depends on your location and the shipping method selected during checkout. All orders will receive an order confirmation email upon placement. You will receive a subsequent email containing your tracking information once the order is being prepared to ship.
Estimated Delivery: Delivery times may vary, but our goal is to get your skincare products to you as quickly as possible. For all shipping status inquiries, please contact the designated carrier by citing the tracking information provided. NANNETTE de GASPÉ is not responsible for tracking and monitoring the status of shipments.
Domestic Orders (United States & Canada): The typical domestic order will take 5-10 business days to arrive (excluding order processing time).
International Orders: If you have made arrangements for a direct shipment through our customer service team, the typical international order will take 5-10 business days to arrive (excluding order processing time and customs clearance).
What are the shipping costs?
We offer free North America wide shipping with purchases of $150 or more (excluding taxes and based on your local currency). Delivery delays are estimated (5-10 business days) and do not include order processing time (1-2 business days).
We offer standard shipping (5-10 business days) with purchases of $149 or less (excluding taxes and based on your local currency), at a fixed rate of $15 (based on your local currency) for North American orders. Delivery delays are estimated and do not include order processing time (1-2 business days).
We offer expedited shipping (1-3 business days) at a fixed rate of $25 (based on your local currency). Delivery delays are estimated and do not include order processing time (1-2 business days).
If you have made arrangements for a direct shipment through our customer service team, we provide international shipping (5-10 business days) at fixed rate of $75 (based on your local currency). Delivery delays are estimated and do not include order processing time (1-2 business days).
Shipping costs are automatically calculated at checkout. Orders are only shipped during business days, from Monday to Friday, excluding holidays. All orders placed before 12:00 P.M. ET will be processed the same business day. All orders placed after this time will be processed the following business day.
Duties & Taxes
For international orders, we kindly ask customers to be aware that any duties and taxes incurred are their responsibility.
Please contact customerservice@nannettedegaspe.com should you have any questions.
What about duties and taxes?
Duties & Taxes
For U.S. orders, no duties apply, however, applicable state taxes are automatically calculated at checkout.
For Canadian orders, no duties apply, however, applicable provincial and federal taxes are automatically calculated at checkout.
For International orders, additional customs duties, and/or import taxes are at the customer's expense and may be charged upon arrival, depending on the destination country's regulations.
My shipping address is incorrect, can I change it?
In the event that an order is returned to us due to insufficient or incorrect address details provided by the client, the client will be liable for any additional shipping fees required to resend the package. This policy aims to address instances where orders are returned due to incomplete information and/or incurring extra shipping costs for reshipment.
If an incorrect shipping address is provided on the order, please contact customerservice@nannettedegaspe.com. If the order has not yet been processed, we will gladly update the shipping information provided.
Returns & Exchanges
What is your return policy?
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
Return Policy:
We accept returns for products purchased from nannettedegaspe.com only. All returns are inspected upon receipt of product. Products purchased from nannettedegaspe.com must be returned in new or gently used condition and within 30 days from date of delivery, and in their original packaging whenever possible.
Additionally, any free promotional item(s) must also be returned with the product(s) purchased.
Nannettedegaspe.com monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment and in the currency of purchase.
Please note that any shipping fees incurred in order to return products and/or on the original purchase of these products are at the expense of the customer and are not refundable.
How long does it take to process a return?
We understand that you may want a prompt resolution to your return. Typically, it takes 3-5 business days to process a return once it has been received. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
How do I initiate a return?
We apologize for any inconvenience you may be experiencing. To initiate a return, please contact our dedicated customer support team at customerservice@nannettedegaspe.com within 30 business days from your date of delivery, and include the following details:
- Your full name
- Purchase date
- Order number
- Product(s) you wish to return
- Reason for return
Upon receipt of your return request, we will respond via email within five (5) business days. Once authorized, we will provide you with additional processing information.
Please note that any shipping fees incurred in order to return products and/or on the original purchase of these products are at the expense of the customer and are not refundable.
To ensure your return reaches us securely and in good condition, we recommend dispatching your items using a trackable courier service and repacking them in the original packaging whenever possible. We can only process returns for products received in an undamaged condition. Please note, if your return does not arrive, we will not be unable to process your refund.
I no longer have the original packaging, can I still initiate a return?
While we prefer that items are returned in their original packaging, we understand that circumstances may vary. Please contact our customer support team to discuss your specific situation.
They will be happy to assist you and provide guidance on how to proceed with your return.
How do I return a purchase from a NANNETTE de GASPÉ retail partner?
If you purchased one of our products from a NANNETTE de GASPÉ retail partner, kindly initiate your return or exchange directly through the retailer from which you made the purchase.
They will be able to assist you with their specific return and exchange procedures.
Product
Are your products made from natural ingredients?
Yes! Our products are made with upwards of 95% natural ingredients.
At NANNETTE de GASPÉ, we formulate with a clear intention: use natural ingredients wherever possible without ever compromising performance. Our products are designed to deliver visible, high-performance results while remaining deeply respectful of skin health and long-term wellbeing.
We prioritize clean, non-toxic, non–endocrine-disrupting ingredients and take a thoughtful, disciplined approach to every raw material we source and every formula we produce. To hold ourselves accountable to the highest standards in modern beauty, we use Credo Clean™ guidelines as our benchmark, striving to align our formulations with Credo compliance whenever feasible, and using that framework to guide ingredient selection, evaluation, and ongoing improvements.
Because clean beauty is an evolving landscape, our commitment is not static. We continuously monitor regulatory updates, emerging science, supplier documentation, and ingredient innovations, and we routinely review our formulas to ensure they reflect the best available standards while preserving the exceptional sensorial experience and performance our customers expect from NANNETTE de GASPÉ.
In short, NANNETTE de GASPÉ is natural where it matters, uncompromising where it counts, powered by standards we trust, and refined continuously to meet the highest expectations in beauty.
I have sensitive skin, can I use your products?
NANNETTE de GASPÉ is a strong fit for sensitive skin, and our formulas are designed to be comfortable across all skin types, including reactive, dry, mature, or combination.
Why sensitive skin typically does well with NANNETTE de GASPÉ:
BMV™ helps reduce surface irritation
Our proprietary BMV™ (Biomimetic Micro-Vector) delivery technology is designed to help actives move into the skin more efficiently, which can minimize ingredient residue left sitting on the surface, a common trigger for redness/irritation in sensitive skin.
Skin-compatible, biomimetic delivery = gentler feel & smarter release
BMV™ uses ultra-fine, skin-compatible capsules made to mimic skin structure, helping deliver ingredients (including peptides, plant extracts, and vitamins) in a way that supports a more gradual, sustained release rather than a harsh “hit” on the surface.
“All skin types” is built into how the technology behaves
Because BMV™ merges seamlessly with the skin’s structure and creates an epidermal reservoir for continued release, the experience tends to be more balanced and consistent across skin types, hydrating without feeling heavy, and effective without relying on aggressive irritation-based actives.
Natural & synthetic ingredients: Why we intentionally use both We formulate with upwards of 95% natural ingredients, while still using select, clinically-vetted “lab” ingredients (like advanced peptides, multi-weight hyaluronic acid, and stabilization systems) when they help us deliver results with fewer sensitivities and better consistency.
This philosophy is paired with a clean standard approach: we prioritize non-toxic, non–endocrine-disrupting ingredient choices as our benchmark, continuously
reviewing formulas as standards evolve.
What results can I expect from using your skincare products?
Most skincare relies on conventional emulsions where active ingredients can be diluted, limited in amount, or limited by delivery. NANNETTE de GASPÉ is built differently.
When you use NANNETTE de GASPÉ consistently, customers notice a combination of faster “immediate” improvements (hydration, glow, skin smoothness) and progressive, cumulative changes (firmer look, more even tone, softer fine lines and wrinkles) because our formulas are built around patented BMV™ (Biomimetic Micro Vector™) ingredient delivery technology and high active ingredient concentrations, not conventional “water-heavy” formulas.
Results you can generally expect:
Accelerated improved hydration and skin comfort…You can expect skin to feel more cushioned, replenished, and less tight, with a noticeable “plump” look, especially if you’re dry, have mature, or sensitive skin.
Smoother skin texture & softer-looking fine lines and wrinkles…Over weeks, skin typically looks more refined, with makeup sitting better and fine lines appearing less emphasized, especially those linked to dehydration and barrier compromise.
Brighter, more radiant-looking skin with a more even tone...With consistent use, most users report a clearer glow and a more uniform-looking complexion.
A firmer, more “supported” look over time...Expect skin to look more toned and re densified, particularly in areas where skin can appear thinner or less elastic.
Are your products cruelty-free? Do you test on animals?
NANNETTE de GASPÉ products are cruelty-free, and we do not test on animals.
The Brand
What is NANNETTE de GASPÉ?
NANNETTE de GASPÉ is a natural, high-performing, and youth-restoring lifestyle beauty brand that offers unparalleled skincare formulations and incredible results backed by true innovation and science.
Our highly novel and category-bending brand was originally founded as a biotech company specializing in the transdermal delivery of active ingredients for pharmaceutical applications due to its proprietary ingredient delivery system known as BMV™ .
This revolutionary technology is heralded with improving a formulation’s efficacy 6- to 8-fold while also acting as a reparative and restorative treatment in and of itself and is capable of transporting actives as far as the blood-stream.
NANNETTE de GASPÉ believes in bringing truly effective products to market through its brand which clients can rely and count on for being authentic, transparent, and honest - especially given that today, clients and retailers alike, are the savviest they have been in the history of beauty.
Who is NANNETTE de GASPÉ?
Nannette de Gaspé Beaubien is a seasoned marketing and finance executive with a passion for the biotech and beauty industries.
She has spent her career in corporate finance and private equity.
Since 2003, Nannette has been Vice-Chair at T Investment Corporation, a private holding company with a strong focus on scouting, funding, and nurturing industry disruptive and innovative companies and technologies.
In 2015, Nannette became Executive Chair of Biomod Concepts, spearheading the commercialization of their proprietary beauty and pharmaceutical technologies.
In 2016, Nannette launched our global luxury beauty brand, NANNETTE de GASPÉ, and is the company’s Brand Founder and CEO.
Through a constantly evolving and innovative approach, Nannette and the team have created a collection of skincare that incorporates its groundbreaking proprietary biotechnology that works deeply and continuously to repair and rejuvenate the skin, using only the most natural and effective ingredients from around the world.
What is the technology behind NANNETTE de GASPÉ products?
It's all about our BIOMIMETIC MICRO-VECTOR —
NANNETTE de GASPÉ incorporates its revolutionary and highly-patented Biomimetic Micro-Vector (BMV™) ingredient delivery system throughout its skincare treatment assortment.
With its bioidentical lipid components, this proprietary technology allows for the micro-penetration of active ingredients to the multiple layers of the epidermis enabling a significantly higher concentration of active ingredients to be transported more deeply into the skin, thus achieving more pronounced results in a condensed amount of time.
The BMV™ merges seamlessly with the skin’s structure creating an epidermal reservoir allowing for a more gradual and continuous release of active ingredients. This smart technology is able to recognize the skin’s needs and will provide the nourishment that is required in order to achieve optimal results.
Unlike traditional technologies that provide short-term nourishment to the skin due to predominantly water-based deliveries, NANNETTE de GASPÉ’s waterless BMV™ technology allows for the preservation and delivery of active ingredients for 6 to 8 hours following the initial application on the skin.